FAQs

How do I pay for my order?

We accept two payment methods online, one is credit card. The other one is PayPal, you will be directed to the PayPal login page straightforward.

 

Can I pay through Paypal with my credit card?

Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.

 

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not stored in our servers.

 

I have bought something but seen it at a different price on your website.

As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.

 

Is there any hidden charges to my order?

Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.

 

How long do you take to despatch an order?

Generally, we will despatch your order the other day since the date you placed the order. However, we may  need to wait for 1 or 2 weeks for the stock at times.

 

How Long Does Shipping Take?

Shipping takes 10-20 days depending on location. Some distant areas can take a bit longer. But we will get to you. 

 

Do you guarantee delivery time?

Because the post office handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.

 

What if my order delivery was delayed?

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

 

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated 3-7 days after your order has been shipped.

 

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

 

What Is My Return Policy?

Nanalily can accept the replacement within 14 days after the receipt of the wigs. and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.Nanalily reserves the right to deny any return request.

If the consumer has to pay for the purchase, the return does not need to pay the freight, if the consumer purchases free postage, then the consumer needs to bear the freight when returning